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INC-8092SLA at risk

Cloud Run auto-scale spike

DevOps alert · 10:12 AM
REQ-4061Assigned

New developer access

Maya Chen · 9:47 AM
TK-4029Waiting

Billing export question

Sabrina Calhoun · 9:36 AM
IT service desk / INC-8092

Cloud Run auto-scale spike

SLA at risk · 14m
Requester
DevOps Alert
Assigned to
Alex Morgan
Priority
High
Service
Cloud platform
DO
DevOps Alert10:12 AM

We're seeing a sudden spike in requests to the Cloud Run service, increasing latency.

AI recommended actionReview required

Related incidents point to an autoscaling limit. Consider increasing max instances and reviewing the latest deployment.

See the evidence
AI response draftHuman review required

Hi DevOps team, we're investigating the Cloud Run traffic spike. We've increased capacity and are reviewing the recent deployment.

Drafted just now

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IntentService degradationRelated3 incidents foundKnowledgeAutoscaling runbook
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Capacity is restored and we're monitoring the service.Approved by Alex Morgan

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AI activity for INC-8092Completed
View ticket
  1. 10:12
    Incident createdDevOps Alert via API
  2. 10:13
    AI analyzed incidentIntent and 3 related incidents identified
  3. 10:15
    Response draft generatedDraft version 1 saved for review
  4. 10:18
    Reviewed and approvedAlex Morgan approved version 2
  5. 10:19
    Response sentTicket returned to monitoring

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